Website FAQ

We are thanful for every contribuation made through MindenStJude.com. We do understand, however, that issues with the website come up from time to time. Here are a few common issues, and how to fix them:

1. At checkout, if you get a message that there was an issue with your form of paymen, be sure to check your credit/debit card information to make sure it is correct. It is also important that you also use the correct Zip/Postal Code associated with your card.
2. If your card is declined due to a CCV code error or zip code error, please verify your information and try again.
3. Some banks and credit card companies will authorize your card for an amount but not charge it. If this happens, the authoriaztion will fall off of your card within a few days. These durations are set by your bank. We cannot control how long banks will keep an authorization on your card.
4. If you leave items in your cart overnight, it is important that you refresh your web browser so that the cart will update to reflect what is still available on the website.
5. If you have any other issues, we recommend either restarting your browser and trying again OR restarting your device.

If you continue to have any issues, feel free to email staff@mindenstjude.com, or call 318-377-1100 to put in your pledges or purchase raffle tickets over the phone. Thank you for supporting the Minden St. Jude Auction.